BaseCare Support Infrastructure

Support built for healthcare operations

Get fast assistance with workforce scheduling, compliance workflows, credential management, mobile access, and enterprise onboarding.

2h
Average response time
99.9%
Platform uptime
24/7
Monitoring systems
PHIPA
Security aligned

Workforce Scheduling

Configure union-based scheduling logic, automate overtime prevention, manage callouts, and streamline staffing workflows across LTC facilities.

Shift rotations
Seniority logic
Emergency staffing

Compliance & Security

Learn how BaseCare protects healthcare data, manages credential expiry tracking, and supports PHIPA-aligned operational compliance.

Credential audits
Data encryption
Export reporting

Mobile & Staff Access

Troubleshoot mobile login issues, push notifications, geofencing, clock-ins, and employee self-service tools.

App onboarding
Push notifications
Time tracking

Common support requests

How do I reset an employee login?

Navigate to the Personnel section within BaseCare Admin, select the employee profile, and choose “Reset Access”. A temporary authentication link can be sent by SMS or email.

Is BaseCare PHIPA and HIPAA aligned?

Yes. BaseCare uses encrypted infrastructure, access controls, audit logging, secure hosting environments, and operational safeguards designed for healthcare environments.

Can we import existing employee records?

Yes. Our onboarding team can assist with importing employee lists, credentials, seniority data, schedules, and historical staffing records.

Need direct assistance?

Our Hamilton-based support and onboarding specialists respond to critical operational issues within business hours.

Need onboarding or implementation guidance?

Schedule a guided session with our implementation specialists to configure workforce automation for your facility.