How a non-profit organization reduced grievance filings by 90% by automating complex union-based shift assignment rules across multiple residential group homes.
90%
Reduction in grievance filings
14
Residential homes centralized
100%
Union-rule enforcement consistency
The Problem
Schedulers were manually reviewing seniority rankings, availability rules, overtime restrictions, and qualification requirements for every assignment request.
As staffing pressure increased, assignment inconsistencies began triggering grievances and disputes between employees, union representatives, and management teams.
The organization needed a system capable of enforcing collective agreement logic consistently across all homes without relying on manual interpretation.
Solution Framework
BaseCare converted collective agreement rules into structured automation logic capable of validating every assignment decision in real time.
Automatically ranked eligible staff based on union-defined seniority structures.
Applied overtime, qualifications, and bidding restrictions consistently across all scheduling workflows.
Created traceable assignment logs for operational review and grievance defense.
Operational Outcome
The organization significantly reduced grievance exposure while improving scheduling transparency and operational consistency across all residential sites.
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